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Location: Remote
Type: Part-Time Contractor
Hours: Availability between 9am-5pm ET (for live sessions and real-time support)
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We help people move from keeping up to getting ahead—to feel in control, reclaim their attention, and become capable of even more, so they can do their best work and live their fullest lives.
Since 2014, Forte Labs has been teaching personal knowledge management through our bestselling books Building a Second Brain and The PARA Method, along with our courses, membership programs, and thriving online community. Our work has reached millions of people worldwide who are transforming how they capture, organize, and use information to achieve their goals.
We're a small, intentional team guided by four core values:
We're looking for a Customer Success & Community Manager to support our customers throughout their entire journey with Forte Labs—from their first interaction with our content through becoming active community members and advocates.
You'll be the primary voice our customers hear when they need support, the facilitator who brings our community together in live sessions, and the curator who keeps engagement vibrant across multiple platforms. This isn't just a support role—you'll be instrumental in helping people achieve genuine transformation in how they work with information and knowledge.